> For the complete documentation index, see [llms.txt](https://docs.inspiredflight.com/inspired-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inspiredflight.com/inspired-documentation/products/inspired-suite/elevate/faq-and-troubleshooting.md).

# FAQ and Troubleshooting

<details>

<summary>The _______ is not working</summary>

* Please bear with us when there are bugs. To report bugs or other feedback, click on the '?' button in the bottom right and submit a feedback form.&#x20;
* For urgent requests that are preventing you from completing your mission, contact [customer support](https://www.inspiredflight.com/support.php).&#x20;

</details>

<details>

<summary>My pilot has not received their login email</summary>

* Navigate to the 'My Team' Tab
* Select "Manage Team Members"
* Double check that their email was typed in correctly, to update scroll all the way to the right and select "edit" then follow the next step.&#x20;
* Scroll all the way to the right and select "Issue login" or "Reset Password" for team member
* This will send them a new email to get started on Elevate.&#x20;
* If the email is not received within 1 hour, please complete a feedback form and/or contact customer support.

</details>

<details>

<summary>My pilot can’t see preflight checklists or aircraft</summary>

* This likely means they have not been correctly authorized to fly any aircraft.
* Navigate to the 'My Team' tab
* Select "Manage Team Members"&#x20;
* Scroll all the way to the right and select "edit"
* Ensure that they have been assigned "Pilot" under 'Roles'.
* Authorize them to fly your fleet's aircraft by selecting "Assign to all IF800A", "Assign to all IF1200A" or "Customize Authorizations".&#x20;
* You may always view your pilot's aircraft authorizations by:&#x20;
  * Navigate to the settings tab
  * Select 'Authorize Aircraft'
  * Check the boxes of team members and aircraft as appropriate

</details>

<details>

<summary>I can’t see my team members</summary>

* Only fleet managers can see all team members, pilots are only permitted to see themselves and their fleet manager.&#x20;
* To update permissions, go to 'My Team' > Manage Team Member > Edit > Roles dropdown > select 'Fleet Manager"&#x20;
* You may also enable pilots to view all team members by:
  * Navigate to Settings Tab
  * Manage Role Types
  * Add or Edit a role
  * Customize your internal role permissions

</details>