> For the complete documentation index, see [llms.txt](https://docs.inspiredflight.com/inspired-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inspiredflight.com/inspired-documentation/products/payloads/sony-a7r-iv/faq-and-troubleshooting.md).

# FAQ and Troubleshooting

<table><thead><tr><th width="253">ISSUE</th><th>SOLUTION</th></tr></thead><tbody><tr><td>Images fail to geotag</td><td>Ensure hotshoe sensor cable is connected at both camera and Entire R3 connector ends. Ensure Multiport USB cable is connected between Entire R3 and camera. Ensure SD card installed into Slot 1 of camera. </td></tr><tr><td>Limited camera control, Entire R3 status LED solid blue.</td><td>WiFi camera connection failed to establish, restart system.</td></tr><tr><td>D-Pad not functional, limited camera control</td><td>Ensure IR LED installed over black sensor on camera grip.</td></tr><tr><td>Camera displays battery error and shuts off immediately after powering on</td><td>Switch camera power off, power off drone, remove gimbal. Wait 10 seconds. Connect gimbal and restart system.</td></tr></tbody></table>