Shipping & Returns
Instructions on how to safely ship IFT assets
Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.
IFT Services — Shipping & Returns Process
Please follow the instructions below when shiping IFT assets. Once shipped, email [email protected] with the return tracking numbers.
Battery Returns
Shipping Method: Always use Ground Shipping.
Battery Charge: Ship batteries at 30% charge or below.
Hint - The fastest way to discharge batteries is to fly!
Packaging:
Use clean boxes or IFT cases they were shipped in.
Fill any voids in the box to prevent batteries from rattling.
Cover connector ports if applicable.
Labeling: Ensure the UN3480 sticker is attached to the box, with the contact number 1-800-424-9300 clearly visible.
Aircraft Returns
Ensure all necessary parts are included in the box.
Take photos
Clean the aircraft thoroughly, especially if it was used in dusty environments. Wipe down the aircraft and blades.
Secure packaging: Close and secure the aircraft box with zip ties on the outside OR IFT TSA lock (code 438)
Return Address
Flight Operations Inspired Flight Technologies 225 Suburban Rd San Luis Obispo, CA 93401 Phone: +1 (805) 776-3640 [email protected]
Important Notes
Returns that do not follow these guidelines may be delayed in processing.
Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.
Thank you for following these steps to ensure a smooth return process!
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