> For the complete documentation index, see [llms.txt](https://docs.inspiredflight.com/inspired-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inspiredflight.com/inspired-documentation/products/services/inspired-rental-program/shipping-and-returns.md).

# Shipping & Returns

{% hint style="warning" %} <mark style="color:$danger;">**Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.**</mark>
{% endhint %}

## IFT Services — Shipping & Returns Process

Please follow the instructions below when shiping IFT assets. Once shipped, email **<services@inspiredflight.com>** with the return tracking numbers.

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### Battery Returns

* **Shipping Method:** Always use Ground Shipping.
* **Battery Charge:** Ship batteries at 30% charge or below.
  * Hint - The fastest way to discharge batteries is to fly!
* **Packaging:**
  * Use clean boxes or IFT cases they were shipped in.
  * Fill any voids in the box to prevent batteries from rattling.
  * Cover connector ports if applicable.
* **Labeling:&#x20;**<mark style="color:$danger;">**Ensure the UN3480 sticker is attached to the box, with the contact number 1-800-424-9300 clearly visible.**</mark>

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### Aircraft Returns

* Ensure **all necessary parts** are included in the box.
  * Take photos
* **Clean the aircraft** thoroughly, especially if it was used in dusty environments. Wipe down the aircraft and blades.
* **Secure packaging:** Close and secure the aircraft box with zip ties on the outside OR IFT TSA lock (code 438)

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### Return Address

**Flight Operations**\
Inspired Flight Technologies\
225 Suburban Rd\
San Luis Obispo, CA 93401\
Phone: +1 (805) 776-3640\
<services@inspiredflight.com>

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### Important Notes

* Returns that do not follow these guidelines may be delayed in processing.
* <mark style="color:$danger;">**Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.**</mark>

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Thank you for following these steps to ensure a smooth return process!