Shipping & Returns

Instructions on how to safely ship IFT assets

Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.

IFT Services — Shipping & Returns Process

Please follow the instructions below when shiping IFT assets. Once shipped, email [email protected] with the return tracking numbers.

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Battery Returns

• Shipping Method: Always use Ground Shipping.

• Battery Charge: Ship batteries at 30% charge or below.

  • Hint - The fastest way to discharge batteries is to fly!

• Packaging:

  • Use clean boxes or IFT cases they were shipped in.

  • Fill any voids in the box to prevent batteries from rattling.

  • Cover connector ports if applicable.

• Labeling: Ensure the UN3480 sticker is attached to the box, with the contact number 1-800-424-9300 clearly visible.

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Aircraft Returns

• Ensure all necessary parts are included in the box.

  • Take photos

• Clean the aircraft thoroughly, especially if it was used in dusty environments. Wipe down the aircraft and blades.

• Secure packaging: Close and secure the aircraft box with zip ties on the outside OR IFT TSA lock (code 438)

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Return Address

Flight Operations Inspired Flight Technologies 225 Suburban Rd San Luis Obispo, CA 93401 Phone: [phone] [email protected]

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Important Notes

• Returns that do not follow these guidelines may be delayed in processing.

• Customers are responsible for the equipment until it is safely received and checked in by Inspired Flight Technologies staff.

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Thank you for following these steps to ensure a smooth return process!