FAQ

“The _______ is not working”

• Please bear with us when there are bugs. To report bugs or other feedback, click on the '?' button in the bottom right and submit a feedback form.

• For urgent requests that are preventing you from completing your mission, contact customer support.

“My pilot has not received their login email"

• Navigate to the 'My Team' Tab

• Select "Manage Team Members"

• Double check that their email was typed in correctly, to update scroll all the way to the right and select "edit" then follow the next step.

• Scroll all the way to the right and select "Issue login" or "Reset Password" for team member

• This will send them a new email to get started on Elevate.

• If the email is not received within 1 hour, please complete a feedback form and/or contact customer support.

“My pilot can’t see preflight checklists or aircraft”

• This likely means they have not been correctly authorized to fly any aircraft.

• Navigate to the 'My Team' tab

• Select "Manage Team Members"

• Scroll all the way to the right and select "edit"

• Ensure that they have been assigned "Pilot" under 'Roles'.

• Authorize them to fly your fleet's aircraft by selecting "Assign to all IF800A", "Assign to all IF1200A" or "Customize Authorizations".

• You may always view your pilot's aircraft authorizations by:

  • Navigate to the settings tab

  • Select 'Authorize Aircraft'

  • Check the boxes of team members and aircraft as appropriate

“I can’t see my team members”

• Only fleet managers can see all team members, pilots are only permitted to see themselves and their fleet manager.

• To update permissions, go to 'My Team' > Manage Team Member > Edit > Roles dropdown > select 'Fleet Manager"

• You may also enable pilots to view all team members by:

  • Navigate to Settings Tab

  • Manage Role Types

  • Add or Edit a role

  • Customize your internal role permissions