# FAQ

## “The \_\_\_\_\_\_\_ is not working”

* Please bear with us when there are bugs. To report bugs or other feedback, click on the '?' button in the bottom right and submit a feedback form. 
* For urgent requests that are preventing you from completing your mission, contact [customer support](https://www.inspiredflight.com/support.php). 

## “My pilot has not received their login email"

* Navigate to the 'My Team' Tab
* Select "Manage Team Members"
* Double check that their email was typed in correctly, to update scroll all the way to the right and select "edit" then follow the next step. 
* Scroll all the way to the right and select "Issue login" or "Reset Password" for team member
* This will send them a new email to get started on Elevate. 
* If the email is not received within 1 hour, please complete a feedback form and/or contact customer support.

## “My pilot can’t see preflight checklists or aircraft”

* This likely means they have not been correctly authorized to fly any aircraft.
* Navigate to the 'My Team' tab
* Select "Manage Team Members" 
* Scroll all the way to the right and select "edit"
* Ensure that they have been assigned "Pilot" under 'Roles'.
* Authorize them to fly your fleet's aircraft by selecting "Assign to all IF800A", "Assign to all IF1200A" or "Customize Authorizations". 
* You may always view your pilot's aircraft authorizations by: 
  * Navigate to the settings tab
  * Select 'Authorize Aircraft'
  * Check the boxes of team members and aircraft as appropriate

## “I can’t see my team members”

* Only fleet managers can see all team members, pilots are only permitted to see themselves and their fleet manager. 
* To update permissions, go to 'My Team' > Manage Team Member > Edit > Roles dropdown > select 'Fleet Manager" 
* You may also enable pilots to view all team members by:
  * Navigate to Settings Tab
  * Manage Role Types
  * Add or Edit a role
  * Customize your internal role permissions