FAQ

“The _______ is not working”

  • Please bear with us when there are bugs. To report bugs or other feedback, click on the '?' button in the bottom right and submit a feedback form.

  • For urgent requests that are preventing you from completing your mission, contact customer support.

“My pilot has not received their login email"

  • Navigate to the 'My Team' Tab

  • Select "Manage Team Members"

  • Double check that their email was typed in correctly, to update scroll all the way to the right and select "edit" then follow the next step.

  • Scroll all the way to the right and select "Issue login" or "Reset Password" for team member

  • This will send them a new email to get started on Elevate.

  • If the email is not received within 1 hour, please complete a feedback form and/or contact customer support.

“My pilot can’t see preflight checklists or aircraft”

  • This likely means they have not been correctly authorized to fly any aircraft.

  • Navigate to the 'My Team' tab

  • Select "Manage Team Members"

  • Scroll all the way to the right and select "edit"

  • Ensure that they have been assigned "Pilot" under 'Roles'.

  • Authorize them to fly your fleet's aircraft by selecting "Assign to all IF800A", "Assign to all IF1200A" or "Customize Authorizations".

  • You may always view your pilot's aircraft authorizations by:

    • Navigate to the settings tab

    • Select 'Authorize Aircraft'

    • Check the boxes of team members and aircraft as appropriate

“I can’t see my team members”

  • Only fleet managers can see all team members, pilots are only permitted to see themselves and their fleet manager.

  • To update permissions, go to 'My Team' > Manage Team Member > Edit > Roles dropdown > select 'Fleet Manager"

  • You may also enable pilots to view all team members by:

    • Navigate to Settings Tab

    • Manage Role Types

    • Add or Edit a role

    • Customize your internal role permissions

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